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Country *United Arab Emirates
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Timeslot *Standard delivery (9 AM - 7 PM)
You will receive a reminder 12H before your delivery.
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Pay using a credit or debit card via Telr Secure Payments
This Agreement was last revised on September 1st, 2020.
www.flowerhousedubai.com (“website”) owned and operated by Flower House LLC welcome you.
The use of this website and services on this website provided by flowerhousedubai.com (hereinafter referred to as “website”) are subject to the following Terms & Conditions, all parts and sub-parts of which are specifically incorporated by reference here. This Agreement shall govern the use of all pages on this website and any services provided by or on this website (“Services”).
This page (together with the documents referred to on it) tells you the terms and conditions on which we will supply to you the products (Products) listed on our website www.flowerhousedubai.com (our site) via one of our subscription services (Services). Please read these terms and conditions carefully before ordering any Products from our site or subscribing to one of our Services. You should understand that by ordering any of our Products or subscribing to one of our Services, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.
These Terms and Conditions are always available on Flower House LLC’s Website and an electronic copy will be provided to the Customer before or at the time of concluding an Agreement. Terms written with a capital letter have the meanings ascribed to them in these Terms and Conditions. No distinction is made between the singular and plural.
For accessing the website and using certain Resources, you may be required to provide specific information and to create a user ID and password to establish an account.
You accept that the details you provide concerning establishing an account is correct and that you will keep your details up-to-date. You are responsible for the security of all of your user names, passwords, and registration information (such as unique account identifiers or historical billing information), and you are solely responsible for any use (authorized or not) of your accounts. You agree to notify us immediately about any unauthorized activity regarding any of your accounts or other breaches of security. We may at our discretion suspend or terminate any of your user names and passwords at any time with or without notice.
We reserve the right, in our discretion, to change, modify, add to, or remove portions of the Terms (collectively, “Changes”), at any time. We may notify you of changes by posting a revised version of the Terms incorporating the Changes to the website.
All orders and subscription requests received are subject to acceptance by Flower House Dubai Limited (“Flower House Dubai”) and Flower House LLC, and any of its personnel, reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.
As a part of the checkout process you will be able to select your a date for the first delivery, whether that delivery is part of a subscription or a one-off order. You will also be able to select the frequency of recurrence (in the case of a subscription the options are weekly or bi-weekly deliveries)
If you wish to change your order or subscription, please do so via the “My Account” area of the Flower House Dubai website or by contacting the customer care team at email@example.com. You can pause or cancel your subscription anytime as long as you let us know 4 days before the next expected delivery date. You can find your next expected delivery date on your account. E.g. If your order is expect to arrive on Thursday, you have to inform us on or before Saturday 23:59 PM if you would like to make any changes to your order.
One-off orders can be cancelled 4 days before the first expected delivery date. You can find your next expected delivery date on your account. (before Saturday 23:59)
The easiest way to cancel your subscription is to login to your account and go to “my plan” and cancel your subscription. You can also always contact our customer care team at firstname.lastname@example.org.
If you wish to change your subscription, please do so via the “My Account” area of the Flower House Dubai website. You can pause or cancel a subscription at any time as long as you let us know 4 days before the next expected delivery date. You can find your next expected delivery date on your account.
In such circumstances the pause or cancellation will take effect without charge. In such circumstances, if your card has already been billed, we will move the next date of your delivery. Where notice is provided after that time, please note you will still receive and be charged for your next delivery (as we will have already confirmed the order with our supplier), but your pause or cancellation instruction will take effect after that delivery.
At peak periods we begin processing orders earlier than usual, to account for the large volume of deliveries. This means that we may need up to 5 days notice for any changes to be made. Our subscriptions are intended to be ongoing with multiple deliveries, and whilst you are welcome to pause or cancel at any time, we reserve the right to cancel subscriptions if we consider this is being abused.
The price for each order within a subscription is the price at the time that a subscription is set up. We reserve the right to raise our prices at any time for reasons including, but not limited to, price increases from our suppliers and partners. If we raise our prices, we will notify our subscribers and provide the option to cancel your subscription free of charge.
If you are not happy with your order for any reason, please get in touch with our customer care team email@example.com
Our flowers are occasionally sent out in bud form meaning they will last longer with the recipient. If you receive flowers that do not seem fresh, please contact Our customer care team at firstname.lastname@example.org to let us know. If, at our sole discretion, the flowers do not meet our high freshness standards, we will send a free replacement within 24 hours. Please note that you will need to email us a photo of the un-fresh flowers within 6 hours of receipt.
We pack our flowers carefully to ensure they arrive as fresh and beautiful as they left us, on a small number of occasions (and for reasons beyond our control) they may get damaged in transit. Should this occur to a level that you deem unacceptable, please contact us so that we can arrange a free replacement. Please note that you will need to email us a photo of the damaged flowers in question within 6 hours of receipt of the flowers in order to be eligible for a replacement.
While we do everything we can to make sure our flowers are delivered, sometimes mistakes do happen and deliveries don’t turn up. If we fail to deliver your order (i.e. if your flowers have not arrived within the time slot of their intended delivery date) please get in touch with our customer care team and we will send you your bouquet within the same day.
Please understand that due to the perishable nature of flowers, we are unable to accept returns. We offer customers replacement flowers if the flowers are not delivered to an acceptable quality, as detailed above.
During adverse weather conditions (including but not limited to heavy rain or high winds), our courier service may not be able to deliver orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we aren’t able to refund or offer re-delivery of affected orders.
Flower House Dubai shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any licence or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond Flower House Dubai’s reasonable control.
Flower House LLC makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations
By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to Flower House LLC through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by Flower House LLC to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorized by COMPANY to do so. The content and software on this Site is the property of COMPANY. The cardholder must retain a copy of transaction records and Merchant policies and rules.
The Site may automatically produce search results that reference and/or link to third party sites throughout the World Wide Web. Flower House LLC has no control over these sites or the content within them. Flower House LLC does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. Flower House LLC does not endorse the content of any third party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against Flower House LLC for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at email@example.com
COMPANY may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.
We reserve the right, in our sole and absolute discretion, to deny you access to the Website or any service, or any portion of the Website or service, without notice, and to remove any content.
The website and the service are provided on an “as is” and “as available” basis without any warranties of any kind, including that the website will operate error-free or that the website, its servers or its content or service are free of computer viruses or similar contamination or destructive features.
We disclaim all licenses or warranties, including, but not limited to, licenses or warranties of title, merchantability, non-violation of third parties’ rights, and fitness for particular purpose and any warranties arising from a matter of dealing, course of performance, or usage of trade.
The website may comprise technical incorrectness or typographical errors or omissions. Unless required by applicable laws, we are not accountable for any such typographical, technical, or pricing errors recorded on the website. We reserve the right to do changes, corrections, and/or improvements to the website at any time without notice.
You agree to defend, indemnify, and hold us and our officers, directors, employees, successors, licensees and assigns harmless from and against any claims, actions, or demands, including, without limitation, reasonable legal and accounting fees, arising or resulting from your breach of this Agreement or your misuse of the Content or the Website. We shall provide notice to you of any such claim, suit, or proceeding and shall assist you, at your expense, in defending any such claim, suit, or proceeding. We reserve the right, at your expense, to assume the exclusive defense and control of any matter that is subject to indemnification under this section. In such case, you agree to cooperate with any reasonable requests assisting our defense of such matter.
Flower House DubaiSharjah Media City (Shams), Al Messaned, Al Bataeh,, Sharjah, United Arab Emirates.P.O. Box: 515000
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